Parents or carers having concerns regarding any aspect of the service that the pre-school provides should, in the first instance, discuss these with the manager, Dawn Higgs, and, if necessary, with the management committee. Any parent or carer wishing to make a formal complaint should ask for a complaints form.

Should the concern not be fully resolved through this procedure the parent/carer concerned may wish to speak the registration and Inspection Authority, OFSTED, using the following contact details:

OFSTED Complaints and Enforcement Team (Early Years),
OFSTED THE NATIONAL BUSINESS UNIT, THE ROYAL EXCHANGE BUILDINGS, 5TH 6TH & 7TH FLOORS,
Piccadilly Gate
Store Street
Manchester
M1 2WD

enquiries@ofsted.gov.uk

0300 123 1231
0161 618 8524 – textphone and minicom users

Updated January 2017